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  • I typically like Red Robin, but today I was not a fan. We placed a rather large order from here today and it was a disaster. We ordered it through GrubHub so obviously you would automatically assume the food was going to be delivered right? WRONG!!!! We waited over an hour for our food to be delivered and when it never came we called the restaurant to figure out if they knew when our driver would be arriving to get our food. They apparently had no idea and told us to call GrubHub. GrubHub said that the driver was one of Red Robin's so call them.... instantly I got annoyed because I was getting the run around. While waiting on hold for the lady who works for GrubHub to return with confirmation about our food she then comes back to say that our order wasn't put in for delivery, but for pick up.... so why on earth did the girl at the restaurant say it was going to be delivered? Beats me! So we ended up picking our food up which had been sitting there for apparently 30mins, even though we waited over an hour and I was told it would take 15mins to make? Yeah okay. Our food was COLD!!!! I called Red Robin's to ask for the tip to be refunded and for the COKE THEY CHARGED US FOR, BUT NEVER GAVE US, to be refunded as well. I was then told that I had to call GrubHub because they couldn't do anything for me. I called GrubHub and they said I had to call the restaurant!!!!!!!! Again, the run around. I would seriously give this experience 0 stars, but the two ladies working at GrubHub were really nice and so was Julie, the manager at Red Robin's. Although Julie did openly admit that something about our order seemed off to them when they received it, but they didn't bother checking into it by calling us or GrubHub. Maybe next time something seems off you will actually dig a little deeper instead of serving cold food.
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