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  • Very disappointing, I'm still irritated. I paid $8 for a small mocha with the banana purée they offer which sounded great I got it half sweet, also asked for double shot of espresso I ordered with the barista The drink came and although it had a pretty heart on it and I really was shocked that I tasted no coffee, no essence of espresso, just basically a hot chocolate The cashier was someone different now when I politely mentioned the mistake and asked if maybe they forgot to put in the espresso (which happens a lot -- I worked at Starbucks )they kind of ignored me and tried to tell me you can't taste it with the banana which is nuts because I'm an an avid coffee drinker of all types and i know a small latte based beverage with a double shot coffee should be tasted. I told him I had it half sweet so I knew it wasn't the sweetness hiding the coffee then he said you couldn't get it half sweet which I laughed that he would say such a weird thing, simply less chocolate seems obvious The barista didn't get involved just confirmed he did put in the shots and they dismissed my concern flat out The problem was the drink wasn't right and then I suggested for them maybe they could just add another shot to fix this flavour at least not to mention the caffeine I really needed The barista then argumentatively said you have to pay Just to be clear I was not trying to get anything free but knew I was drinking a hot chocolate and not a coffee Seriously lacking customer service here and there's tons of other places to go to in the area and I felt robbed and brushed off. I told him that's ok I'll just never come back. I was the customer and I was walking on eggshells to spare their feelings about their lousy drink only to have no recovery and they had already taken my money. This money is hard earned and the disregard blows my mind. I threw out the damn "coffee" a block later. And the funniest part is I work in film and we were shooting today on college st and it's pretty hilarious that I could return to a film set and tell everyone don't go to Film Cafe. So enjoy the results you make with the terrible impression you put on me. Really too bad since this is what I got for skipping Tim Horton's and supporting local. Bullshit experience. I shoulda bought a taco across the street instead.
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