The food is below average, very bland. I was at Bertram for a conference for a week so I had opportunity to try their entire lunch menu. Not one thing would I consider "very good". I have come once before for Buy-One Get-One sushi and that was decent. However my boyfriend and I came and got a bento box, and again, it was very boring.
The main reason for giving them a below-average rating is because of the service. They are so so very slow! Not just the speed to which things come out, but even getting a glass of water! We also noticed after we got our food during our most recent visit that all the other tables got free bread, except for us. Jipped!!! She took too long to come back for us to complain about it so we just went without.