About: http://data.yelp.com/Review/id/Mbz8SAh6M86cMXWIaH2IAA

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About: http://data.yelp.com/Review/id/Mbz8SAh6M86cMXWIaH2IAA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-07-01 00:00:00 (xsd:dateTime)
itemReviewed	US Airways
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I have never had such CONSISTENTLY poor customer service from any company I have ever done business with! Are these employees not trained in HOW to give good customer service, or have they been trained, but just don't give a darn about their customers/passengers? Either way, the result is the same... horrendous customer service! Most recently: on my flight the day b4 yesterday, the ticket agent weighed my bag & told me it was "over", then calmly stated, "That will be $100." I asked how MUCH "over" it was & she refused to answer me. I said, "I don't HAVE $100!", & she rolled her eyes & shrugged. Then, the sky cap who had accompanied me from the curb looked @ the scale & said, "Just take a few things out- its not much." From the suitcase, I took out a plastic bag with 3 pr of sandals- maybe 2 lbs. & put in my carry-on. The sky cap then told me the weight was fine! Then the bag was labeled & taken by the agent with a scowl! I gave the helpful skycap a second healthy tip 4 saving me $100! This time, I was traveling because of a family emergency & had just bought the ticket less than 12 hrs before. I explained this 2her. However, THEN, this same counter agent refused 2 let me transport my O2 Concentrator without a doctor's letter. I said "Its only being transported, NOT USED, & I did this with NO problem, just months ago, after reading your [US Airways] website re baggage policies." Agent says, "You should have read it again. The policy changed the end of April! You can't take it without a doctor's letter." Long story, but IT WENT DOWNHILL FROM THERE... !!!!!! There've been several other instances over the past 2-3 yes, but this time, I traveled alone & clearly have medical issues. I was EXTREMELY frustrated & the agents I've dealt with were without patience (although no one else in line behind me) & without compassion, or even manners. Just plain RUDE! I have never been treated this poorly on any other airline (or business). You can b certain that I will NEVER fly US AIR, ever again, regardless of price. Not worth the hassle!!! I hope their recent merger with AAL heralds an improvement. Time will tell...
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Linda

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