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  • I'm not in the Scottsdale area, but found 2bmod online as I was shopping for a new sideboard. They had a product that I fell in love with, from a manufacturer/ wholesaler I had seen many other places at much higher price points. The online shopping and payment was easy, and Marcel really went out of his way to make sure the delivery was scheduled in a way that worked for my travel schedule, which I totally appreciated. When the piece arrived with damage, I was so worried! It wasn't the delivery guys, but clearly a manufacturing defect. The piece had shipped from a warehouse in Austin, so Marcel had never seen it. When I contacted him with my issue, I was BLOWN AWAY by his level of responsiveness and follow-through. It took us a while to get a satisfactory repair, and Marcel stayed with me every step, taking on the manufacturer himself. That's right- he made good on a piece and made his customer happy, even when the manufacturer was slow to respond on the issue. This could have ended so badly- a bad piece of furniture and an unhappy customer. Instead, I am a thrilled customer with a solution that resolved the issue with the piece AND satisfied me as to its value. That level of customer service is amazing, and worth YELPING about!
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