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  • Let me start off by saying that the food is delicious and the portion size is great. My husband and I had our food delivered earlier than expected which was fantastic. However, my only problem is the customer service. If I had better costumer service I would have given this restaurant 5 stars. I had ordered online on the China One website. It was pretty easy to order from. When I received my email confirmation the order had one different item that I had not ordered. I decided to call the restaurant to see if they had my order right. A woman answered and asked for my phone number. She then told me that they didn't have my order. I told her that I had put in an order and she said maybe I had the wrong place to check my email to see where I ordered from. I explained to her that I had placed an online order at that restaurant. She kept insisting that I was wrong and that I was calling the wrong place. After a while she said we dont have your order. OK? Bye. And hung up on me. I was so upset that I tried to find a way to cancel my order but I had no luck. I called back after a while and I asked to speak to a supervisor or a manager. The employee who answered then passed me to another employee and I repeated my concern and she said that the manager was not there and to give her a second. For the next few minutes I felt like the phone was being tossed around to employees like a hot potato. Finally, somebody who I could communicate with spoke to me to verify my order. It was so rediculous of how unprofessional, unorganized and unknowlegable the staff is. By the time I was done verifying my order I had a headache. I just dont understand how it took 20 minutes just to make sure they had my order correct. I would have requested to cancel my order but that probably would have taken hours to do. I just hope that the employees are trained better because all this place needs is good customer service.
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