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| - Let me just start off by saying I LOVE smashburger. I go to the one by my house A LOT! I'm addicted. However, I did not have the best experience at this location. All was well until I went to return to my table after getting my drink... The floor was wet and I slipped. Luckily, I was able to catch myself on a nearby booth!
I informed one of the workers that the floor was wet and I had slipped, her response, "Oh, it is probably this rug, sorry about that." So she put a caution wet floor sign up and went about her business. My food came, however, I was missing my milkshake. I informed the worker (same one as before) she seemed a little irritated.... But promptly made and delivered my shake. The food and shake were delicious as always.
Unfortunately, putting out the sign was the only action taken to the wet floor and another customer slipped and this time actually fell to the floor. I immediately asked if she was ok, and informed her that I did the same thing! She told another employee about what happened, their solution was... To move the wet floor sign! Yet again. The other lady who slipped and fell got the manager and then someone finally came out to clean up the puddle. If the food wasn't so good their stars may have been lower!
Puddles on the floor are not to be ignored! It's a safety risk.
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