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  • Whether this place is good at their job or not, the comments left from Gary are very unsettling. In this business, the customer is ALWAYS right. PERIOD. If someone at your company, gives quote, stand behind it. Even if it's money out of your pocket. The customer will appreciate it and come back again. If there are extra charges, explain them.Negotiate a lesser amount that covers your cost but didn't leave the customer feeling like they were just taken to the cleaners (as they're anticipating)via hidden charges. I'm sure there are hiccups with scheduling and misunderstandings. Thats life. But customer service law says,"Make it RIGHT!" Take off $20 for the inconvenience. Clean an extra chair. Above all, get rid of the "We're doing YOU a favor attitude!" There should be a point where quotes aren't given over the phone.That seems to be a common complaint threaded throughout these reviews. So just STOP. Base cleaning on sq. footage or take quotes after visiting the site! AM2PM has their work cut out for them trying to overcome such negative reviews.....but start with CUSTOMER SERVICE! ~You're Welcome,! UPDATE: Gary, I did try your services. I was quoted $100 based on rooms/stairs, and my husband, bless him, didn't know any better and paid $140. I contacted your business to ask why the difference in price and was told there was a spot treatment and a mis-price that would be refunded. Well, the spot is still there and the refund is yet to be seen. Regardless, I consider the overcharge a sting to remind me: 1) Read reviews before moving forward with too-good-to be-true offers, and 2) Not to leave my husband with the checkbook.
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