How does a "Coffee Master" (embroidered on their aprons) not know that they sell prepared 8-cup presses of COFFEE ready to serve in a Clover-Reserve location and has to call a district manager to ask if they sell them and how prepare them?!? You grind 8-10 tablespoons of beans with 'press' as a preset mode on the actual grinder, add hot water to the top of the black part of the press, set a timer for 4 minutes, and press down when the time is up. Instructions are on the French presses you sell! Teach your "Coffee Masters" to make a simple press of coffee before teaching them to master "handcrafted beverage" junk.