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| - Oh how I wish I could give Mandarin more than 3 stars.... The staff are superb, from top to bottom and the amenities are top notch. Limo service to/from the airport is flawless, check in a breeze. And, love the room welcome..... you open your door and it comes to life. All lights come on and the window shades and curtain automatically open to provide your fabulous view of the city. Then you realize you have a separate dressing area with built-in closet, drawers and safe in it's own hallway with a granite table top. Next..... is the bathroom. OMG. Huge, deep, 6 ft soaking tub with bath salts and all the jams and jellies required to have a luxurious and relaxing afternoon soaking while watching the built-in TV in the mirror. Separate shower, toilet, and double sinks are located in rooms of oriental design with sexy ribbed glass enclosures. The bedroom itself is very roomy with huge built-in flatscreen, desk & chair, couch, table and ottoman, and the bed is very comfortable. But, most important, everything is electronic - all lights, drapes, shades, privacy settings, temperature control, maid service - everything - so at any time of the day or night you can close yourself off to the world and sleep as if it's the middle of the night - something you'll definitely need with those late nights in Vegas. And the spa..... known as one of the most luxurious in Vegas, it delivered! We enjoyed a long, scrumptious massage and facial as well as all the spa amenities - heated spa/pool, steam room, multi-setting and lighted showers, ergonomically designed, warmed & lighted relaxing chairs, lounges, make-up area...... and the list just goes on and on. In fact, I caught an up close view of Holly Madison as we both left the spa. And, there's the superb Mandarin Bar with to-die-for views of the city to enjoy, as well as the excellent Bento Box at MoZen. So, I know you're dying....... why only 3 stars??? Well, it's a matter of the air conditioning not working while 100+ outside and the option to make it better (not really) was to provide us with a free-standing, plug-in fan placed in the room. The first fan was broken and we were told another would be brought promptly. After an hour or so in our sweat bath room, I called to check on it and was told it was on its way. It arrived immediately; however, it had just been assembled. The porter had to go out and purchase one, put it together and then deliver. Even with our shades and drapes continuously closed during our entire 5 day stay, the room was HOT. It would not cool down to 68 until 3 or 4 AM and went right back to HOT when the sun came up. Then, there was the billing. There are many extra charges that are not disclosed at the time of booking or when you check in. My recommendation - don't purchase a room with bed and breakfast. Essentially, you will just receive a $28 credit each day for breakfast - which you are not told - and breakfast on average can cost you $70 to $100 per day. Everything is VERY expensive with an automatic 18% gratuity and room delivery charge added. We were also not told at booking or check in that there is an automatic $24 per day charge for internet and pool access. This was not something we needed or desired, so this was removed from our bill when we complained. We were also not told about the breakfast limitations until check-out, which of course, by then we had accumulated a hefty charge. Even all this would not have upset me to the point of giving them 3 stars, but the step that took me over the edge was their constant high-dollar "pending" charges to your credit card for possible extras your "might" enjoy during your fabulous stay - maxing out our credit limit. This may be OK if you carry a card with plenty to go around, but I prefer to use a card that I add what's needed when needed as a transfer from my bank, so in the event of a stolen card there is not a lot there to steal. Being that it was a bank holiday weekend (Labor Day), this played havoc for us to transfer funds and try to keep up with Mandarin's ridiculous "pending" charges - which were way over and above what we actually spent. This issue became so stressful that we could not enjoy our stay. And, the staff knew we were not pleased. They offered us everything....... credits at the spa, the restaurants, removal of superfluous charges, even CASH, etc, etc. Why go through all that when you could just treat your guests with respect and wait to collect your funds at the end of your guest's stay - like other hotels. We were totally frustrated and because of this issue would not return in the future. We specifically picked this location because the hotel does NOT have a casino and all the wonderful amenities they offer. Too bad...... I just could not deal with the HEAT issues and credit issues again. A very special thanks to Casey & Michael who took great care of us and saw that we got around town in style.
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