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  • If I could post negative stars I would. Pacific Sales started off wonderful as the salespeople are helpful and courteous. However their follow thru is terrible. I ordered a new washing machine/dryer as well as a dishwasher. Per the delivery date I paid my contractor to wait the 4 hour window the day before xmas and they called and canceled on the 5th hour. Now they are saying the dishwasher is on backorder and washer/dryer did not make it here from their CA warehouse. After lots of back and forth, and family staying with me over the holidays now with no appliances it was a mess. I asked for a loaner and the customer service rep(with zero cs skills) offended me by saying my husband should be taking care of this. I told her I did not have a husband and she belittled me, laughed at me and put me on speaker phone for the call center to hear our call. The manager Nick called and tried to help however was supposed to call me back and also still waiting for the discount he promised. Nick said everything had to be delivered first yet no reponse on calls and Logan was trying to help but no response either. My holidays were ruined and I have never been treated so poorly in my life. I am out the money I paid my contractors to wait all day for their cancelled delivery and time and they are prejudiced against single girls and it is obvious but what they said and their behavior towards me. Maybe if I send a guy in there I will get the credit I was promised by Nick. I would never recommend them to anyone! Run!!
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