I bought a Rocky Mountain bike off a friend. Found out when I got it the carbon fibre seatstay was cracked.
I took it in, they put it on a bench to look at it as soon as I pushed it thru the door. He called Rocky Mountain, and said he could have a new one in a week and the price.
I asked for alternatives, he gave me a few, and I was on my way.
Next time I will look around the store a bit.