At almost 100.00 per hr you'd think they have ample staff to make service calls. No! I waited 6 days for Svce to find out I'm out 13 days not 6 AND they were dispatching the wrong type of person because the Svce operators are so hell bent on following their script they forget to LISTEN TO THE CUSTOMER. Took 4x to get thru each time hold was between 10 and 14 minutes. I don't think there is a labor shortage I Phoenix so the understaffing must be a function of greed.