Not good at all. I was in an accident and my attorney recommended Daves Body Works for my car. 1 of the damages was the back panel of my driver seat was popped out due to the car seat jamming up behind it. During the inspection, I pointed out the damage. The inspector popped the piece back in and said it was fixed. I, knowing nothing about cars, assumed they knew what they were doing and it was in fact fixed. I also figured since they say their work is lifetime guaranteed that I could bring it back if there were any more issues with the seat.
I never adjust my seat to drive it. A month or so after getting my car fixed, my husband drove my car and when he moved the seat the back panel popped out again.This was in the middle of the holidays. I didn't have the time or the money (for a rental car) to deal with this during the holidays. Following that, in February, my 1 year old son with a terminal illness ended up in the PICU. So, finally in March i was able to get some time to have it looked it. We played phone tag for 2 months. They told me I had taken too much time and the insurance case was closed. I asked them to fix it based off of their warranty. They advised me that because this part was never included in the original estimate that they don't guarantee it. But, again, I was told during the inspection that it was fine and an easy fix and they just popped it back in place.
This should have been included in the estimate. This should have been properly inspected and fixed correctly the first time. I don't even understand why someone didn't include it in the original estimate and then why they won't guarantee the fix. The gentleman I spoke with there was the one who did the inspection so he was fully aware that this piece was broken in the accident. Its really sad the way the handle their customer service. Its terrible that my attorney recommended them as an ethical business.