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  • Nightmare! Wouldn't have these guys move a lemonade stand. They sent an incompetent crew, only made worse by unethical and unprofessional management. Beware: although it was sold/referred to as an "insurance policy", after they CRASHED THEIR TWO TRUCKS into each other, they fought us on every item and still have not made us whole (not to mention excessive damage and stolen tools during the move...tools they used as they didn't bring their own). Best part remains after fighting us and telling us that it wasn't an "insurance policy" that we purchased, they charged us $250 for a "deductible". Thank goodness for American Express, who accepted my documentation with these individuals and allowed for a full charge back. While Amex might have helped with a little justice, I warn anyone of this unprofessional and unethical company. We are also pursuing every other avenue to file official complaints concerning this experience. As we promised them, we will share our experience with all who will listen. Steve/Glenn/Josh- all of this could have been avoided with one ounce of professionalism and customer service. Hope your fight was worth it. I plan on continuing to share this in speeches and meetings (referencing your company) as a poor example of "customer service" (which is my profession). Thanks for the material. (These guys are so unethical that I just wanted to update my review again. Several votes on my reviews and many other conversations regarding these disgusting individuals. As I promised them, I would win and cost them more than they stole from me.....and I am not done yet!!!!!)
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