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  • As a native Texan, I love Texas Roadhouse but this one has gone downhill. The service is terrible and the food is marginal. The last time we were there is our last time. My husband ordered a New York Strip that turned out to be at least half waste (fat and gristle). New Yorks are normally a lean cut. We saved the waste to show to our waiter who then said she would let the manager know. We then received our check and that was that. Thinking she forgot, we called the manager over and explained how inferior the steak was. We hoped our waiter had shown her the waste that was left proving our complaint. Instead of apologizing or offering any solution she went on to joke about how they could not control the way cows grow. Seriously? Then said "next time" as soon as you cut into the steak let us know and we will replace it. Excuse me, we saved the waste to show you! So next time we need to completely cut the steak up to find out how much waste is there? Why shouldn't we just expect to get what we pay for. She acted as if we were trying to get something for nothing. It was insulting. We have gone there several times a month since they opened. If you love steak, go to Outback. They can cook it anyway you want and they are a very professional restaurant. If this had happened there, no doubt it would have been handled differently. The bill was almost $100 and it was not worth $10.
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