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  • I went there with my husband on Saturday and bought a corset on clearance and was very happy with the service. I got a great deal too. I wore it for about 10 minutes and it got a tear in it. (mind you I was standing up to then sat down, no funky business being done) I brought it in the next day and the African american manager gave me a horrible time (she refused to give me her name). I had my receipt, but forgot to bring my tag in. She made me come home to bring her the tag. Fine whatever, not what I wanted to waste my Sunday doing but I wanted to exchange it. I had spoken to another manager (she said her name was Ambrin short, skinny and long brown hair) and she said she wouldn't even return it so I was getting a favor by the other manager allowing me to bring the tag in. When I brought the tag in the African American manager wanted to charge me more saying that I had a coupon on Saturday and that would not apply because I already used it. How is that an exchange? I argued with her for awhile and she finally (after the other manager said it was ok) said she would do a one time courtesy. They made me feel absolutely horrible and it was the worst customer service I have ever had. I wasted more than an hour of my time over the whole ordeal. I am going to give my business to Amazon and Adam and Eve. I thought the store would be nice to go to once in awhile, but I refuse to give them any of my money. They need to take some classes in customer service. I had other customers in the parking lot ask if they finally let me exchange it without paying more money. I told them finally they did and those customers said they agreed with me. **Update** right after my review I was contacted by MATT HELM, ADVERTISING COORDINATOR and he was very apologetic. He went above and beyond and sent me a $25 gift card and then also sent me a care package with a bunch of things. I was not expecting this at all. I'm changing my review based on the service from him from a 1 star to a 5 star. He also gave me the district manager's name and number if I had any additional concerns. I was blown away by how quickly he responded to my concern and definitely kept me as a customer. I only hope he can instill that customer service for his employees at the store. I am very grateful to him.
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