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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • 2 weeks ago I ordered at this restaurant with co-workers . My co-worker went to get the order and when we opened the bag we got the wrong food. The wrong dish and wrong sushi roll. Our current receipt / order ticket was correct but bag of food was not correct. I called back the store and the owner who spoke with me , and very frustrated demanded me to bring the food back because it was for someone else. I told him I was not going to bring the order back because I was at work working and I am not really wanting something that I touched and started to pick at back sent to another customer nor do I want the food that someone may have touched back. So I do not want the food ...after arguing on the phone he offered me maximum $10 credit. I figured we did get a fair trade one for one item nothing more or less , although it was not what we ordered. I was ok and I said fine. I waited a week and nothing was credit to my credit card. I finally called back and the lady on the phone said the owner was not in the call back later. She said they can't credit a credit card they don't have , I said your owner didn't say that and she said call back when he's here. I was unsuccessful at getting him on the phone. I called again another day same thing owner is not there nothing she can do call back later. I called again today the gentleman who answered the phone said they're extremely busy and for me to call back again. I told him I am not calling back again I need to speak with the owner/ manager and at this moment he hung up on me. I call back again the manager owner answered the phone and he said he would not give me my money back only a good credit and then hung up on me. I stormed up to the restaurant I demand him to give me my money back the full $14 now instead of the $10. He looked at my receipt and laughed and said it's two weeks ago I am not going to honor and just leave my store. He wasn't even going to honor a food credit (which I wouldn't have taken anyways). He then waved his hand to shoo-ed me away and went back to the kitchen. In this case what can I possibly do? Of course I can go back to my credit card to dispute which I did but it doesn't penalize him for how he treated his customers . Theres nothing I can do besides shame him on yelp and rate how awful he treated me and how he handled the mistake they made on my order. I wanted customers to know of this experience and it can happen to them. I want to stress it's not about the $10-14 dollars that I'm upset about it how I was treated. Beware of this owner and his business.
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