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| - Lets go back to the beginning of my first issue. Around mid-November I brought my car in for diagnoses. After the car gets up to operating temperature the car engine make a heart beat noise while idling causing a vibration and knock to the motor. They took the car in for service at 7:00am. They offered to shuttle me to work. I waited almost an hour for a shuttle to work. Previous to this they asked me to come in first thing in the morning so I did not have to wait for a shuttle. When the driver finally came inside to let me know he was ready I asked why their was a delay? He stated he likes to give the employees a ride from where they have to park in the morning and he must of missed my name on the sign up sheet. He said he check twice. The second time he went to wash the shuttle van. Later that day, I received a call saying they could not replicate the issue. I asked if they drove it long enough to bring it up to operating temp and they said yes. i asked for a shuttle to pick me up. After waiting for 2.5 hours and calling three times I called an Uber ride. (I work about three miles from the service department). Upon arriving back at the dealership I asked for the keys to my car back. I took the car for a 15 minute drive and brought it back to the dealer once the engine started making its heart beat noise/knock. Finally they acknowledged there was an issue. They took my car and put me in a rental. For five days they had my car and no repairs were made. They test drove my car .9 miles in that five day period. At that time, the service advisor said its possible the harmonic balancer is causing the off beat idle and the part needs to be ordered, in the mean time drive the vehicle. I asked the advisor to provide me documentation of the issue as I fear this could lead to a bigger issue. He said that would not be a problem, but to this day no documentation has been provided. They tried to blame the aftermarket mufflers as they said the computer may be retarding the timing as it has less back pressure. I contacted SRT about this and they stated "we designed the engines to run off virtually no back pressure and the engine should have a smooth idle". You can also watch the youtube video when SRT's R&D team was dyno testing its 6.4 liter, 392 engines where they comment about no back pressure on its engine design. I am running a 100% stock engine, no modifications have been made. Currently, I am still waiting for the service department to change the harmonic balancer on my challenger that's under warranty. The harmonic balancer keeps the rotating assembly for internal moving parts of the engine balanced. Today, I went in for the scheduled appointment with the service department to drop off my car and pick up a rental car. Keep in mind this is an appointment I scheduled two weeks ago as service rescheduled the last appointment because one of their Hemi mechanic was in training and another one quit. So, I drop the car off today and they tell me sorry we are out of rental cars but if you wait an hour or so we may get one in but its a slim shot. Needless to say, I ended up not getting my car fixed again. They said they would call me when another rental came in later today. Well, its 7:30pm at night and no call. I have never had poor customer service like this in my life. This is an insult to the Chrysler/Dodge/SRT brand. I feel sad I have to say this, but I feel so poorly treated I am writing a letter addressing my concerns to the manufacturer and filing a complaint with the BBB. At this point, the harmonic balancer has potential to completely destroy the engine. Since I commute mostly on the highway I'll probably end up stranded on the side freeway with my life in danger because the service department keeps delaying to fix an issue that should have been fixed a long time ago. Maybe worse, the harmonic balancer flies off causing the crankshaft to break as its spinning roughly at 2,500 revolutions per minute at freeway speed causing a total loss in power. Now at 65 miles per hours I will have no power steering and no power brakes is making an accident entirely probable. In the mean time I have had two independent shops look at the issue. Both shops confirmed the harmonic balancer needs to be changed and recommended the coil packs be tested and possibly changed. Both shops have confirmed the heart beating noise made at idle is not normal in any style of internal combustion engine. Both shops independent of the dealer provided me with time stamped documentation of the issue that will be forwarded to the manufacturer.
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