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  • This was my second time for eating at the Jade Palace. My first time was awesome! Food was excellent and the service superb! So I decided to bring my sister n law with me the second time. A big mistake!! Food was still excellent but the service was one of the worst I have ever had! The waitress must have been new. She brought out the wrong food and mixed our orders. They finally got mine right but had to re do my sister n laws entire order! I was very upset and embarrassed to say the least! She never came back for re fills on our drinks, in fact she disappeared! Another waitress had to deal with our unfortunate service! It took the original waitress 45 minutes to bring our bill out! The other waitresses were looking for her! We thought maybe she walked out and quit. Finally, someone came and took our bill up so we could check out. I will think twice about coming back here and if I see that waitress still working there I will walk out!! The first time is a 5 Star Rating but the second time and the reason I am writing this so management can read I give it a poor rating! Don't know if she was not trained, did not pay attention during training or just totally a poor uncaring waitress!! :(
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