This is my first visit here so as it stands from this visit and my phone conversations with the staff, my rating is five stars. My grandma is the actual patient. We enjoyed her appointment today because she was treated with respect and dignity that she did not receive from her last PCP. Both of my parents are established patients with Michael Scott as well and they really like him and the staff. Our wait wasn't bad. Appointment was at 3 and we were out of there by about 4:30ish. I like the fact that Michael takes his time with patients and answers questions. He is very knowledgeable and kind as well. Thank you Michael Scott, the two medical assistants, and front desk staff for providing such a wonderful experience. My only "complaint" is that they don't accept smart choice Medicaid which is the insurance I have right now. They did however, recommend some place in the building that is a colleague of Dr. Welborn's.