I when in to return my car last Sunday and was greeted by a very friendly young lady. She helped direct me to the counter where I needed to update my Credit Card info.
Additionally, he brought over a luggage cart that some other customer had left be hind so I could carry by bags back to the terminal. This is the best service I have had at a National.
This was one of those visits were you know there are nice friendly people in this world. Genuinely helpful young lady!!!