| rev:text
| - My first time at University Eye Associates was back in 2012, and I remember feeling extremely frustrated. From the moment I arrived, they treated me as nothing more than something to squeeze money out of.
The wait time was horrendous, despite being the only person in the waiting room. When I finally saw the eye doctor, he dilated my eyes and then sent me into a hallway to sit on a bench with two other strangers. They left us there to marinate. After close to an hour, the eye doctor returned and brought me back into his exam room to finish the examination.
When trying to get new glasses, they snapped my old pair in half to prove a point. They didn't even try to put the new lenses in. They merely told me that my old frames would break, and then did so purposefully. I had to go pick out a new pair of expensive plastic that had an up-charge due to some random celebrity's name plastered on it.
When I finally left, I was not given anything to protect my freshly dilated eyes. I just remember that bright North Carolina sun searing into my eyes. As if all of that wasn't bad enough, some time later, I got a call from a collection agency.
Apparently they had decided not to bill my insurance, and to send my bill to my insurance account holder's address instead of mine. When I called them, they claimed that I didn't have any insurance on file, despite the fact that I meticulously wrote down all of the information from my insurance provider on the provided paperwork while waiting for my appointment, and they somehow managed to get my father's address to send the bill to. They told me that I would have to call my insurance company because it may be too late for them to pick up the bill. I spent a week calling back and forth between my insurance company, my insurance, and the collection agency. I finally got the eye people to agree to send the bill to my insurance, and my insurance to process it as a new expense. The collection agency agreed to back off, since I would be paying University Eye Associates as soon as the new bill came in to the correct address.
Fast forward to 2018. I had just gotten my eyes checked out at the location by Harris Teeter, and cannot recommend them or Dr. Hamp enough. Sadly, their collection of frames is rather lacking. They told me I could check this dreaded location to see if they had frames I liked more. So, 6 years later, I return.
I gave them that many years to improve, but nothing has changed. I walked in through the door to the appointment side, and am treated as though I am invisible. I begin walking through to the other side, and suddenly I exist. I'm being told that I have to be escorted to the other side. I let the lady show me the way, and I begin looking at frames. I am then told that I have to sign in to this random clipboard without signage. Apparently you are not allowed to browse without someone helping you, and pushing a sale on you. By the time I am called, I have already seen enough. From their "large" selection of frames, they carry maybe two styles. I leave empty handed, but with a reminder to never return.
Sometimes the first impression is all you need.
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