I called to make an appointment for my son and the lady on the phone was extremely helpful and pleasant. She answered all the questions I had.
They send several email reminders about your appointment to assure you wont forget. I didn't mind this and actually appreciated it.
Once we arrived, they were just as pleasant in person as they were over the phone. Overall, their service is great. The people were nice and we had very minimal wait time.
When you go to the back, the exam areas are open. They are simply separated by cabinets. Your exam area is semi-private depending on which location you get. People walking pass and you out in the open for everyone to see. There are no TV's or monitors in each exam area either. So idle time while they work in your mouth is definitely boring. And unlike our other dentist - they didn't have the fancy massage chairs. I'm picking here - I get it. But I have quickly learned that these extra things matter.
Our visit went super smooth. My son felt relaxed with the Dentist. But we only went for a brief exam and x-rays. So we were literally in and out within 15 minutes. Crazy fast.
Our second visit, started off great. We arrived and they got us in super fast again. They got my son comfortable and were preparing him for his procedure but they pulled out the needle and well he just freaked out. I mean he didn't go crazy but once they stuck in the needle in and poked him, he was having a difficult time keeping his mouth open. I don't believe it helped that they didn't have the right size mouth bite piece either. So I tried to talk to him and get him to behave and open his mouth but the dentist just stopped and said no, he had to go somewhere else.
I get it - they are not a pediatric dentist. But they were considered because they are supposed to be a family dentist. They recommended us to a pediatric dentist. But after that - I felt some kind of way. The dentist was annoyed and you could tell. Her and her assistant hurried us out of there. Instead of asking me about a preferred area or whatever - they just gave me a list and shunned me out. Because they refused to work on my son, I would think that they would have canceled any future appointments. But they did not. It was a good thing I called to check because I would have hate to have been billed for a no-show.
In the end - I still would recommend this place - just not for your kids. And I will take my son back to our regular dentist. We were just trying to find another dentist for a certain procedure. Our regular dentist is not listed as a pediatric dentist either but she works with my son, and they don't use needles on the kids. They have this awesome machine that is perfect for numbing people without having to use needles.
My man actually has his appointment here in the next two weeks so I am sure he will have a better experience. Maybe it's my fault for having a son scared of needles but I wish I wouldn't have felt so horrible after that experience.