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  • The keg is always consistent. The food is excellent quality and the service is impeccable. Or so I thought. HOWEVER. we came tonight, a party of 4 for a belated birthday. We had reserved it saying it was a birthday dinner. (No mention of it from waiter, or a cake as they usually do) Anywho. The birthday girl ordered the prime rib medium rare. It came out pretty well done and it was the butt of the piece. Half of it was just fat, no lie. We complained to the waiter and his reply was "yeah I can see its a little on the medium side. It's our last piece so... " Really? . The bday girl was too nice and kept It. Anywho. 10 min no manager. No offer to switch entree no nothing. She had to order more au jus because it was so dry. She emphasized on that when ordering but the waiter just ignored her comment and walked away before she even finished explaining. I ordered the salad with a sirloin added on. The steak was cold. I didn't even want to say anything seeing out nothing is going to come out of it anyways. I asked for the manager on my way to the washroom. Came back, manager didn't come. Our dessert however came out, a mini brown and two creme brulees. Mid eating he comes with the bill, we had not asked for it and would have ordered more drinks. Mind you it's 930 and closing time is 11pm. Why are we being rushed? The waiter explained that if he had known that it was the last cut and that it wasn't medium rare he would have said something but he didn't know. So what? You brought it out, we complained, why not offer to switch entree? Unacceptable. He said "but don't worry we took care of some things on the bill for you" . What was he talking about? Oh, she got her drink free and her mini dessert free. For a total of 10.50$ "on us" on a bill that totalled $280 and change. I'm so disappointed. I've raved about the keg and their high standards, consistency, and reasonable pricing. I guess not.
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