I am so happy with the service I recived at The Bloor Animal Hospital this afternoon! I ended up at the clinic because my regular vet told me they could not see my cat, even though he desperately needed someone to take a look at him because of potential blockage to his urinary tract. I called my vet at 1:30 (they were open till 4:00) and I was told they could not make room for him and that I needed to take him to the emergency vet instead. I quickly looked up vets in my area, and all seemed to close at 2:00 on Saturdays, but The Bloor Animal Hospital was open till 5:00 (that's a plus!). When I first called to ask if they had any appointments they told me they had none for the rest of the afternoon, but when I explained my situation further they told me they would take a look as long as I got there ASAP -- I was so grateful! Even though my cat wasn't a patient at their clinic, I felt they understood the potential severity of the situation and really put his well-being first.
The vet I saw was very thorough in explaining what was causing his symptoms and took the time to ensure I understood everything that was going on. We discussed treatment approaches as well as best/worst case scenarios which, I found very helpful in deciding on how to proceed further with treatment. After the exam the vet followed up with procedures that were being done in-house, and the friendly staff gave me a well packaged sampling kit (for urine) and some "reading homework" to better understand his condition (it's always a lot to digest while everything is happening -- again, this was helpful!)
Unfortunately my time at the vet isn't over, and I have to continue to follow up with sample testing, but I am feeling pretty good with my overall experience and will be switching to this vet clinic indefinitely!