I have been using Hughes for many years now and I have never had a problem with them. They are extremely fair and honest, which as a woman is really important to me. They have even run a check for free for me on a problem that the local Toyota dealership said I had, which they found was non-existent! They don't treat me as if I am "just a little woman", always explain the problem and the options to me and look for any discount that they can give me. I can't recommend Glenn highly enough.