The repair man came right away and was prompt, courteous and seemed very knowledgable. He replaced 2 springs and everything is working fine. However, after talking to some other people who have had springs replaced and checking around online for price comparisons I just feel like I might have been ripped off. I paid $536 for a job that probably should have cost $300 - $400. These guys are good but if you have time to shop around, I would suggest getting a few quotes to keep from getting overcharged.