any restaurant that makes me wait one hour for my food after already waiting 35 minutes for a table is a one star type of restaurant. being "too busy" as the reason for the delay is just unacceptable. what kind of owner opens a restaurant without expecting it to be busy? would u open a restaurant expecting it to be empty on a Saturday night? NO. therefore, hire enough people to serve good food at faster than a snails pace EVEN when it's a full house!!