I really liked this place the first time I came here, but this past visit made me terrified to come back. I told my nail technician before we even started that my nails were a bit sensitive, and if she could please go as easy as she could. As she went to take the gel topcoat off, the sander clipped the top of my nail and sanded my finger. She apologized and said that someone had left it on a different setting. Wouldn't you check first before using a machine like that?? As the manicure went on and throughout, she had me pulling my hands away in slight pain. I guess I should have spoken up more, but I really just wanted to get it over with. She finally finishes, and starts doing the hand and arm massage. Then suddenly she grabs my upper arms. WHAT?! Stunned, I paid and got the Hell out of there. Today (one day after my manicure) the gel polish on my thumb has already lifted and peeled off. Some of the other nails are following suit. I've also noticed bruises on my arm from where she grabbed me! I will never return there. Ever.