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| - I am afraid I have to disagree with the high ratings for this collision service. I dinged up a new BMW X3, and the insurance company gave me a couple of repair shop names, but told me I was free to take it wherever I wanted. I researched the company the insurance company offered, and didn't like the reviews I saw, so I did some research on other shops and based on the BBB and Yelp, I went to talk to the people here. I asked Allard why they weren't recommended or known to my insurance company (Hartford), and they said because they didn't like being "tied" to the company. Hmmm. I decided to use them and they assured me they were very familiar with the various electronic components involved, and I shouldn't worry because no one would know the car had been in an accident after they were done.
SO: They repaired the car on schedule. I picked it up, and found it strange the car didn't open with the touch of the door handle as it had before, and the clock wasn't set to the correct time. I figured these were just programming issue I could take care of once I got it home.
When I left Allard, I had to go back to the dealership where I bought the car for another issue, so when I got there I figured why not have them fix the door and clock issue. The sales person couldn't fix them so he sent it into his shop. When it came back out, they told me the car had been in an accident and repaired. They knew this because the fender bolts had not been painted correctly, there were wires hanging down behind the front bumper, and the door opening control hadn't been programmed. They said they could repair all these items, but at a cost to be determined because they didn't know the extent of the "non conforming repairs". Took the car back to Allard, told them what I had found out at the dealership, and they of course played it down. "Just a cable holder that came lose, not a big deal". As for the door opener, they said they weren't familiar with the need to have it reprogrammed (they told me at the beginning they knew how to repair a car so it would be good as new), and said it was their fault, so they would take care of it at their expense (they billed the insurance company). They also fixed the fender bolt paint (probably charged the insurance company for that also).
I know at one point, the actual cost was about $1,000 over the estimate, but don't know what the final overage was.
Overall, I probably would not use them again.
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