I went to FedEx to get some large format copies... and when I get there, there is only one lady working (with a bad attitude right off the bat). I show her what I need done and she says that their scanner is broken and she doesn't know when it will be working again but they have a call in to the repair guy so I had to leave.
Later in the day, I call them to see if the scanner was working again and I am told there hasn't been problems with it all day. I said, "well I came in this morning and I was told that the scanner wasn't working". I get put on hold and when the lady gets back on the phone she says "I just spoke with the girl who has been working since this morning and she said there has been nothing wrong with it." Are you kidding?! That same girl told me it was broken at 8:30am this morning. My only guess as to why she said that is she didn't know how to work the machine or she was too lazy to do her job today.
I did go there once about 8 months ago and had really good service. Now that I'm reading all of the terrible reviews about this place, it must have been a manager trying to get their yelp ratings up at the time.
I will now be going to OfficeDepot for this job.