The 'wait in line to wait in another line' concept seems counter productive & inefficient, not to mention tiring as the wait is never just a few minutes. I'm not sure how those with disabilities are addressed as there isn't a policy clearly posted. Please note: 98% of the DMV employees at this location are sitting while patrons are forced to stand in long lines.
'Feedback Tickets' are taken from you prior to even starting your business with the associate at the window. I'm certain this results in an inaccurate, yet high, satisfactory rating for those supporting patrons.