I used to go here daily a couple years ago. I loved it. But tonight made me never want to step foot in this place again.
I stood at the counter waiting to order for over 5 minutes. And keep in mind that I'm literally the only customer in the place. There's 3 workers standing around and talking. One girl was washing something. But she walked by twice, and it's hard to believe she didn't see me standing there. So I tried getting her attention by saying excuse me. And raising my voice louder thinking she couldn't hear me. I was actually yelling at her to get her attention. Then she casually just looked up and with zero urgency, walked towards the counter. I ordered my medium coffee and was rightly pissed off that she barely even apologized for ignoring me.
Then to make matters worse, I saw on my bank statement that she charged me 3.51 for a medium cup of coffee. (Which on the menu is listed as 2.55) I don't care about the $3.50, that's pocket change. It's the fact that she didn't even offer to buy my cheap cup of black coffee for having ignored me, and then to over charge me, are you kidding me?
Ive worked as a barista, not only are you supposed to make the customers feel wanted and appreciated, but to make sure the customer leaves happy. Overcharging for a crappy cup of black coffee is ridiculous, especially when my experience was so terrible to begin with.
Obviously she did not receive a tip.