Waiting 15 minutes for a "cooked to order" burger is worth it, in my opinion. When they delivered a burger with cheese slices that looked like they came out of the refrigerator, I was a little surprised. Upon investigation, I found the patties on my double burger to be less than room temperature with congealed grease stuck to the bottom. Then I waited an additional 10 minutes for a refund. Now it's 1pm and time to get back to work. Absolute fail. If I wanted a cold burger, I'd go to Burger King. I'm pissed.