Findlay Volkswagen treats customers poorly. Quotes one price for maintenance repairs and presents quite an inflated invoice when picking up the car. When approaching service manager they are arrogant and non responsive. We learned from our standard mechanic that our timing belt cover had been cut off which would only have occurred while Findlay serviced the car. Findlay took no responsibility despite this being noticed after the work they performed. Letters were written to upper management. Service manager met with us and said they like to make things right. Wrote a check which was just over $70. Wow! No thanks Findlay. Save your money time and trust in a mechanic for another business!