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  • First appointment, no problem whatsoever. I asked for a quote to fix my SUV due to an accident I was in and James Dennis (Service Advisor) was very helpful and told me he would have a quote for me within a couple of days. James asked me if I wanted to leave my vehicle so they could perform the work. I specifically told James I would be taking the vehicle with me since I hadn't talked to my insurance adjuster yet and that all I wanted was a quote. Two days later, James started calling me, telling me he's already ordered all of the parts for repair and he wanted to know when I was going to come in. I'm not sure about you, but what part of "quote" tells someone to purchase parts for the job? A few days later, I finally caught up with James on the phone and he proceeded to tell me that I was the one who told him to order the parts - during my first appointment for the quote. This never happened. He then proceeded to call me a liar which made me upset. I don't lie, nor do I have a reason to lie about James' accusation. Why would I tell someone to order parts when I hadn't even talked to my insurance adjuster yet? Needless to say, after a bit of a debate with James on the phone, I WILL NOT USE THIS COMPANY now or in the future! I will simply use my capitalistic-driven capability to find someone else to do the work who doesn't call me a liar and order parts without approvals or signatures.
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