The food here is amazing! It eats like a sushi restaurant that's not all you can eat. Big beautiful slices of sashimi, rolls were delicious. The kitchen items were well prepared.... So you're wondering why only 2 stars? It's because our table was not cleared once throughout our meal, so we kept having to move dishes around to fit new plates. They also kept bringing us food that we did not order. At least 3 times throughout the meal we got stuff we didn't order.
Towards the end of our meal we were all getting full but we wanted a few last items that were our favourites (salmon rose, scallop tempura and udon soup). When a waiter came by with miso soup for us, we told him that we hadn't ordered miso soup. 20 minutes later none of our food had arrived so we asked where it was; we were told that because we had turned down food that all of our pending orders were cancelled.
The problem was that we turned away food that we did not order! No one told us that our order had been cancelled, they just left piles and piles of dirty dishes on our table and kept walking past like it was business as usual.
I told the staff that you can't cancel someone's order without telling them, but it fell on deaf ears... We got our bill, paid and left without getting our last order.
Service like we received tonight makes me wonder how places like this stay in business.