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| - I usually love going to Mimi's, but had never been to this location before. I will never go there again. We had a party of 15 with a reservation so they knew we were coming. We waited over half an hour to get menus and then only got 4. We dealt with that and passed them around. That was the least of the issues. About 45 minutes after sitting down, our orders were taken. The bread baskets finally came. I waited about 20 minutes for a refill on my coffee and then went and got it myself. I also got extra napkins, which we had asked for, and refilled some water glasses for my group. Some of us ordered from the "Cafe Express" menu, because we thought that would be easy and quick. Not so! It took at least 45 minutes from the time we ordered until ALL of our party had their food. That is inexcusable! When the food came, some of it was wrong, but we didn't dare send it back for fear that we'd never get the right food returned. Some of us would have ordered dessert, but figured it would take too long to get it, since our waiter, Tony, kept on complaining about the number of tables he had to cover and how overworked he was.
On the "Cafe Express" menu, it states that if you don't get your food in 15 minutes, it will be free. Since they had WAY exceeded the time limit they themselves had set, I pointed that out. If it had only been 20 minutes, we would have let it go, but this was well past that. I was told that the 15 minute time limit did not apply to large groups, though that is not stated anywhere. After some discussion, we were told the manager would adjust the bills, but it was because we insisted that they honor the commitment they made, not because they wanted to. I am not sure if the problem is in the kitchen or out on the floor, but it needs to be fixed.
I will still go to Mimi's, just not that location.
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