I called other services on Yelp including AZ Elite driver service. Let's be honest, if you are looking at this company, you probably looked at other companies as well. This company was much more accommodating than AZ Elite driver service. They gave me a discount for having 2 cars pick me up to take my family to the airport. They also didn't give me any run-around about a "10 minute grace period regarding our pick-up." We have a large family trip planned and for a company to hassle you about a pick up time when anyone knows it takes time to load bags and kids in the vehicles is ridiculous. Barbara was very sweet and professional on the phone. She actually wanted our business and tried to accommodate us. All of the reviews thus far have been accurate. We have changed from AZ Elite and will only use this company from now on.