I'm not sure why there are some not-great reviews for this store. I switched to T-Mobile a couple of weeks ago, and was helped at this location by Elliott. He was knowledgeable and pleasant to work with. I went back in a couple of days ago and Adari helped me with some questions. Both took time to show me things and made suggestions that are making my use of the phone, my tablet and T-Mobile as a whole, more enjoyable and efficient.