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  • This review cost me $10. I was staying there this summer and the housekeeping staff threw out something of mine, worth about $10. somewhat but not completely excusable, and outside what they were supposed to do. The vote of sympathy is 8 to nil that they should not have thrown it out. REPEATED discussions with the nice front desk clerk left me with a 'free appetiser' voucher good from 10 pm to midnight that night, and at check out I was told that the general manager was aware and 'would call me'. So, big meh. I offered multiple options to them, including paying me, replacing it, having me replace it. I stayed there and all I got was this lousy review. (WIFI was ok, central reservations were not, bed was ok, lounge is helpful to have, location is great). If you are visiting Pitt, CMU, or a hospital, try to get a discount code. Keep your stuff from housekeeping or make it very clear or just ask for towels. I now stay there when I have to, which still happens.
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