I usually don't even eat at Arby's .. but over the last few years I stop in for a milkshake. Never got one yet..This solon location in particular has the same excuse every time. It's either are machine is down or it's broke.. The truth is they wanna clean it early so it's less to do later... this Arby's if franchise owned or corporate owned should get back to the basics and stop sitting around collecting money..