What a disappointment. Our car's upholstery was filthy, and included a cigarette burn. The inspection process was near non-existent and our car was covered with dents and scratches and apparent sideswipes. To add insult to injury, the taxes and fees cost more than the rental itself (thanks Arizona). I guess expecting the satellite radio to work is more than I should have expected.
I will stick with the bigger names next time.
Oh yes! I sent an email to their customer service the day we picked up the car (in November) and promptly received an automated reply from a Dawn Campbell indicating that she was out of office until October 16th. Of what year, I wonder, because I still haven't had an actual reply regarding my concerns. Now THAT is customer service!