We have had our cool deck replaced 4 times in 11 years. Poor quality installation, poor workmanship and lack of care for our yard was part of the previous installations.
I received bids from 3 companies. For some reason Ultimate was significantly less square footage. Turns out they were right in line with the footage of the company that built the pool. The others were going to charge for area that was not actually decking.
Now for the install. I was very clear on the big mess that the previous company had left (On a side note xxx company did the job in 1 day) and was assured this would not be a problem with Ultimate. When Manny arrived he made it clear they would keep the place and do their best. He also told me that there may be some delays due to the rain but it would take at least 3 days to complete the job. My response was that we are not swimming and want the job to be done right and there is no time constraints.
The first day they removed the old decking... no mess. Rain the next day. The next day the base coat was installed... no mess. Rain for 4 days. The next day the finish coat was installed... looked great. Cool temps and Manny felt that it was better to let it dry more so he brought over a fan. Today the paint was installed. Looked awesome. Then they came back and put on a sealer... really... never told this was even an option. The decking looks AMAZING.
They cleaned up everything and left the place looking great.
Costumer Service... I called the office about 10 times with questions or requests. Only had 1 time that the phone was busy. Every time Shannon was helpful and even called to tell me that it was raining and they would not be back until the following week.
Very pleased and highly recommend. And I will admit I more than particular when it comes to my yard.