Based on where this was located and the two star reviews I had to try it myself. I had a feeling the people in this area are a little more sensitive than in other parts of town. Boy was I right. I was greeted with a smile by a pleasant woman. She asked if this was my first time and gave me 25% off the bill since it was. She told me the service was same day before 9 am and basically exceeded my expectations right then and there. Will be using them again and I am blown away by the pretentious Scottsdale reviews here. One person said Tide broke the buttons on their $250 shirt. Dude, if you can afford a $250 shirt shouldn't you be able to afford a personal assistant?