This was my fist time. I was immediately greeted and asked if I wanted to sample something from their bread bar. I sampled a flax seed bread that was amazing and a lemon blueberry cake (that I ended up buying) she told me about the company, bread and sandwiches and fast too. Everyone in the restaurant was so friendly. My wait was about 5 mins total I believe. They brought my food to me calling me by name and said thank you and goodbye. I ordered the "little italy" and my husband got the grilled cheese. My sandwhich was amazing!! Although they did forget my cucumbers on my sandwich. The grill cheese probably would have been better if he ate it there instead of to go. Definitely going back and leaving a tip. 5 stars because I didn't want to take a whole star away for my cucumbers but....?i really did want those. Try this place out