Ahhh! The Greyhound Package Express located downtown Pittsburgh is IMPOSSIBLE to get a hold of. The ONLY phone number is 412.392.6500 and no matter what extension you select, it just rings and rings and rings and rings. Then if you happen to get customer service, its not the location's customer service. It routes you to the 1-800 customer service for the company, and they have no information to help you. The website states that the package express station is open 24 hours a day. I stopped by today after work (which is not easy since there is no parking other than paying for a parking garage) to see if I could pick up my package even though they wouldn't answer the phone. There was a locked gate and no one in sight at the package express station. So their 24 hour claim is a lie. And they don't answer any ringing phone anywhere in the entire bus station. Great customer service... NOT!!!