| rev:text
| - We used Cibola Vista as one of 3 hotels for our wedding at Trilogy this past week where we had 100+ guests coming from out of state. In the beginning of the process it was a breeze coordinating with Taylor who always got back to me right away. After she left, it was a hassle to get any type of timely response from the workers at Cibola Vista.
I had many of our guests call to make reservations, only to hear that Cibola Vista didn't know anything about our room block, even after I thought I cleared this with a manager. I tried to stay on top of who was staying where so we could properly coordinate a shuttle service for our guests. Both Katelyn and Katrina never emailed or called me back in a timely fashion.
I called the day I was supposed to check in to see if I could get an earlier check in. Anyone who has gotten married before knows how hectic the day before I can be. I absolutely understand the 4pm check in policy, but couldn't believe that the woman answering the phones couldn't provide better customer service in giving me an idea of if any room would be available at an earlier time, especially when I offered to PAY for an earlier check in time. It added to my frustration when my other guests checked in early that day with no problem at all. After checking in, the woman who handed out of the parking passes didn't even have my reservation on file, but quickly wrote out a pass after I told her I was the bride with that weekend's wedding block.
Aside from multiple bugs I found in the shower in and on our bathroom floor...what irritated me the most was that they did not clean our room the night before our wedding. I had my bridal party get ready in our room the morning of, and we were out before 3pm. Someone definitely came in our room to drop off clean towels, but never made any attempt to move the furniture back around or even make our bed. Funny that they can't guarantee a room be ready before 4pm though.
I don't except housekeeping to clean up and organize the mess we made or have rose petals & champagne waiting. However, to come back to a total disaster of a room on our wedding night was truly disappointing. I'm by no means expecting to get special treatment or at all trying to be a high strung, hard to please bride. However, it blows my mind that an establishment that refers to themselves as a "Resort & Spa" can get away with having such horrible customer service.
All of that aside, Cibola Vista is most definitely a beautiful spot, in an area where lodging is sparse. I only wish customer service was more of a priority.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)