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  • This company was selected for us by our homeowners warranty when our water heater broke. Needless to say, if we wanted to have any part of this service covered by our warranty, we had to use them. First of all, this company will not provide you with an itemized invoice. Apparently, they do not want you to see what everything costs. This is something we requested because we were charged $900 in code upgrades that our warranty company said they would not cover. We happened to find out that $150 of this was just for the required permit, which is almost a 49% markup of the actual cost of a permit. This is something that I could have very easily applied for myself online, but the company would not let me. They told me THEY had to get the permit. So, based on that markup alone, I can only image how much else we were over-charged for. Also, the technicians were nice guys, but they thrashed the area where our water heater resides. They bent the recirculation water pipe, which they fixed, but had to punch out a large hole in our dry wall. There is also a bunch of missing plaster and paint on the built-in pedestal that the water heater resides on. They did send out a guy, the next day, to come fix the hole in the dry wall, but he did not fix anything else. Overall, it was a very disappointing experience... so far. We're still waiting for them to schedule the inspection for the city permit. It remains to be seen if they completed all the work to code.
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